Terms & Conditions

Terms & Conditions

Version Date: September 16 2026
Welcome to Claire Gurney Physiotherapy and Pilates. By accessing and using this website and/or booking and attending appointments or classes with us, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use this website or use our services.
1. Website Use
This website is provided for general information about our physiotherapy services. The information contained on this website is not intended to replace professional medical advice, diagnosis, or treatment.
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of this website by any other person.
You must not:
2. Intellectual Property
Unless otherwise stated, all content on this website, including text, photographs, logos, branding, graphics, videos, downloadable materials, and website design, is the property of Claire Gurney Physiotherapy and/ or HMDG marketing and is protected by copyright and other intellectual property laws.
No content or images from this website may be copied, downloaded, reproduced, modified, published, distributed, or used for commercial or personal purposes without our prior written consent.
Unauthorised use of our content or images may result in legal action.
Copyright Notice
Unless otherwise stated, all content appearing on this website is the intellectual property of Claire Gurney Physiotherapy and/ or HMDG marketing and is protected by UK copyright law and other applicable intellectual property legislation.
This includes, but is not limited to:
No part of this website may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, adapted, stored, or used in any form without the prior written permission of Claire Gurney Physiotherapy, except for personal, non-commercial use where the content remains unaltered and all copyright notices are retained.
Protection of Images
All photographs and images displayed on this website remain the exclusive property of [Claire Gurney Physiotherapy and/ or HMDG marketing or are used under licence.
The downloading, copying, screenshotting, reproduction, editing, manipulation, artificial intelligence (AI) training, commercial exploitation, or redistribution of any image from this website is strictly prohibited without our prior written consent.
Unauthorised use of our photographs or images may constitute copyright infringement and may result in legal action.
Trade Marks
Any logos, branding, business names, and distinctive graphics displayed on this website are the property of Claire Gurney Physiotherapy, unless otherwise stated.
They may not be copied or used in any manner likely to cause confusion or imply endorsement without our written permission.
3. Accuracy of Information
We make every effort to ensure that the information on this website is accurate and up to date. However, we do not guarantee that all information is complete, current, or free from errors.
We reserve the right to amend website content, services, and pricing at any time without prior notice.
4. Medical Information
The information provided on this website is for educational purposes only and should not be relied upon as medical advice.
If you have concerns regarding your health, you should seek an assessment from a qualified healthcare professional or your GP. If you require urgent medical assistance, contact the appropriate emergency services.
5. Appointment Bookings
Appointments and classes may be booked online, by telephone, email, or other approved booking methods.
Bookings are subject to availability and confirmation. We operate a cancellation policy, details below.
6. Cancellation Policy
We kindly ask that all cancellations or appointment changes are made with at least 24 hours’ notice.
Appointments or classes cancelled with less than 24 hours’ notice will be charged in full.
Failure to attend an appointment without notice (“Did Not Attend”) will also result in the full appointment fee being payable.
In some specific circumstances (e.g illness, bereavement) the cancellation fee may be reduced. We encourage you to contact us as soon as you realise you are unable to attend to discuss terms of payment (contact clairegurneyphysio@gmail.com / 07776044304 or treat Norwich).
If we have to cancel your appointment due to an inability to provide the service you will not be charged and any fees paid in advance will be refunded.
7. Refund Policy
No refunds will be given for:
Where payment has been made in advance, the payment will be retained in accordance with this policy.
Refunds will only be considered where required by applicable law or at the sole discretion of Claire Gurney Physiotherapy.
8. Limitation of Liability
While we take reasonable care in maintaining this website, we accept no responsibility for any loss or damage arising from the use of this website or reliance upon its contents, except where liability cannot be excluded by law.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
9. Links to Other Websites
This website may contain links to third-party websites for your convenience. We are not responsible for the content, availability, or privacy practices of those websites.
10. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
11. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Any changes will take effect immediately upon publication on this website.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions regarding these Terms & Conditions, please contact:
Claire Gurney Physiotherapy